Who is Deca Energy?
What is your relationship to Washington Gas?
How will I be billed?
Are there any Enrollment Fees?
Are there any Early Termination Fees?
Will I have to pay extra if I use more gas?
What happens if I move?
What is a Comfort Zone service plan?
What does my Comfort Zone price include?
What is my Comfort Zone price based on?
Will my service be interrupted when I switch to Deca Energy?
What happens once I complete the enrollment process online?
Do I have to notify Washington Gas or my current supplier when I switch to Deca Energy?
When will my service become effective with Deca Energy?
When will I receive my first bill?
When can I set up AutoPay?
Will I be switching utilities?
What is an energy marketer?
What is energy deregulation?

Who is Deca Energy?
Deca Energy is an energy marketer supplying natural gas to residential customers in the Washington Gas service territory. The company began operations in 2013, one year after it was established. Currently, we are providing natural gas services in Northern Virginia and Washington, DC.

What is your relationship to Washington Gas?
Deca Energy is an independent energy marketer regulated by state utility commissions and local utilities like Washington Gas. Deca Energy works in close cooperation with Washington Gas. Deca Energy is an approved Washington Gas Customer Choice supplier.

How will I be billed?
No more bills from Washington Gas. After you enroll with Deca Energy, you will stop receiving bills from Washington Gas and will be receiving bills from Deca Energy only. You will be able to pay online, over the phone, or by mail.

Are there any Enrollment Fees?
There are no Enrollment Fees from Deca Energy or Washington Gas.

Are there any Early Termination Fees?
There are no Early Termination Fees from Deca Energy or Washington Gas.

Will I have to pay extra if I use more gas?
Your monthly payments will stay the same regardless of the amount of gas you use. If temperatures are lower than normal and gas prices increase, your monthly price will not be affected. This is better than the Budget Plan - there won't be any true-ups or reconciliations when your service agreement expires.

What happens if I move?
If you plan to move to an area where Deca Energy offers natural gas service, simply contact us at least 45 days prior to your move and we will attempt to transfer your service agreement to your new location. If Deca Energy is unable to successfully complete the transfer, you may cancel your service agreement without penalty.

What is a Comfort Zone service plan?
Pay a flat monthly price for your natural gas just like you pay for cable TV or internet. Your price is customized to your account.

What does my Comfort Zone price include?
Your Comfort Zone price includes everything - commodity, distribution, balancing and all taxes.

What is my Comfort Zone price based on?
Your unique price is based on your household’s natural gas usage over the past year as well as the natural gas market expectations.

Will my service be interrupted when I switch to Deca Energy?
No. You are never at risk for service disruptions for switching to Deca Energy.

What happens once I complete the enrollment process online?
Once you complete the enrollment process, we will submit all necessary information to Washington Gas. After your enrollment is accepted by Washington Gas, you will receive a confirmation letter from Deca Energy. This usually takes 2 to 3 business days.

Do I have to notify Washington Gas or my current alternative supplier when I switch to Deca Energy?
You don't need to notify Washington Gas. If your service is in the District of Columbia, you need to notify your current alternative supplier (including WG Energy Services) before you switch to Deca Energy

When will my service become effective with Deca Energy?
The service will typically commence on your meter read date immediately following your successful enrollment in our program, meaning it may take 20 to 45 days.

When will I receive my first bill?
You will receive your first bill from Deca Energy about 40 days after the service become effective.

When can I set up AutoPay?
You can setup AutoPay after you receive your first bill from Deca Energy.

Will I be switching utilities?
No. Washington Gas will continue to deliver natural gas to your home. The only change will be in your billing, where you will be billed by Deca Energy instead of Washington Gas.

What is an energy marketer?
An energy marketer is a company that acquires natural gas from natural gas wells, well-owners or the open market, and supplies it to consumers. An energy retailer is not your local utility. The utility still operates pipelines which carry natural gas across regions, states and cities and into homes or businesses. Energy marketers simply purchase and supply natural gas, which is then delivered to your home by your local utility.

What is energy deregulation?
Energy deregulation has been around for more than two decades in certain states, and is designed to ensure consumers have access to adequate and competitively-priced energy supplies. While your local utility is still responsible for maintaining the infrastructure that make up the distribution system, reading your meter and responding to emergencies, the utility no longer holds a monopoly on the energy service. Customers have the ability to choose from multiple competitive marketers that offer various service plans at competing rates.